![]() "These ancillary systems that makes sure the business runs need to be resilient. Oliver Wyman did not respond to a request for comment.įernandez, the retired professor, said more should be done to protect non-critical aviation systems where cases of failure are not life threatening, but still disruptive. Southwest has developed a plan with inputs from aviation consultancy Oliver Wyman, which was hired to investigate the holiday disruption, to bolster its operations and prevent last year's debacle from repeating. ![]() Other functions such as weather packets, aircraft routing, crew duty time monitoring and passenger manifests required the data feed as well. He called Tuesday's problems yet another example of Southwest's "chronic under-investment" in tech infrastructure.Ī Southwest spokesperson, however, said SWIFT is only one operational application and was not the root cause of Tuesday's operational pause. The carrier said it was working with the vendor to identify the issue and devise a solution to prevent future problems.īut Tom Nekouei, a vice president at the Southwest Airlines Pilots Association (SWAPA), said SWIFT is an ongoing problem as access goes down intermittently. Department of Transportation could not immediately be reached to comment. ![]() The FAA referred questions to Southwest and declined to comment further. A message from a Southwest plane's ACARS system - a direct data messaging system for pilots - said a lack of data on "aircraft position and location" caused the grounding, according to a copy of the message the source gave Reuters. ![]()
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